Why Am I Receiving Spam?

Even with the strongest filters in modern day email accounts, some spam always manages to sneak through. Just like your email, your web forms are not immune to receiving spam either.  If you do happen to receive spam, here are some precautionary measures to take to help avoid it in the future.

1. Enable Captcha

Captcha is often seen as a set of difficult to read characters that a visitor must replicate in order to submit a form. This just verifies that you are indeed a human being, and not a spambot. You may have also come across more simplified versions of it, such as selecting from a list, pictures of a specified category, like "choose all images that are trees". Your CMS is built-in with a checkbox version of the captcha feature that will make it difficult for spam to bypass, but easy enough for your visitors to submit without guessing at small, italicized characters. This is the absolute best preventative action that you can take as a website administrator to ensure you do not receive spam.

  • Access your Forms Manager via Tools>Forms.
  • Select the form from the list on the left.
  • Click the Edit this Form button in the upper right.
  • Scroll the right sidebar to the Spam Guard section.
  • Click the switch to ON.
  • Choose a Light or Dark setting.
  • Select Save Form.

2. Mark Existing Submissions as Spam

  • Access your forms manager via Tools>Forms.
  • Select the form from the list on the left.
  • Next to Recent Submissions, click the View All link.
  • Next to the spam submission, click the down arrow and hit Mark as Spam.

This will direct future emails generated by the same email address to the spam folder.

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